SJB Hair and Makeup – Master Terms and Conditions

Note on Team Structure: SJB Hair and Makeup acts as a booking agent. All hair and makeup stylists working under the SJB Hair and Makeup brand are carefully selected independent contractors (freelance stylists), not employees. All stylists hold their own professional liability insurance. By booking with us, the Client acknowledges and agrees to this independent contractor relationship.

1. Universal Terms (Applies to ALL Bookings)

1.1 Booking & Confirmation

Booking Fee: A non-refundable, non-transferable Booking Fee is required to secure any date. Bookings are not final until this fee is paid and receipt is confirmed in writing.
Payment Window: Booking Fees must be paid within 48 hours of availability confirmation. After this, availability must be rechecked.
Quotes: Quotes are valid for 2 days. If the Booking Fee is not paid within this window, a new quote may be required.

1.2 Health, Safety, and Conduct

Preparation: Clients must arrive with freshly washed, dry hair and a makeup-free, moisturized face. To maximize your session time, please ensure you have eaten, brushed your teeth, and finished essential calls before we begin.
Allergies: The Client must notify the stylist of any known allergies (especially latex), illnesses, or medical conditions.
Refusal of Service: Stylists reserve the right to refuse service for contagious conditions (e.g., cold sores, conjunctivitis). If refusal occurs upon arrival, the full price remains due.
Unsafe Environment: We reserve the right to leave immediately if exposed to unsafe, hazardous, objectionable, or illegal conditions. No refunds will be issued.
Lateness: Lateness will result in your service being rushed or cancelled, but the full fee remains due.

1.3 Travel and Sundry

Mileage: Charged at 50p per mile (return journey) from the artist's base.
London: Daily travel card costs apply for jobs within the Underground network.
Parking/Tolls: All parking fees, tolls, and congestion charges are the Client’s responsibility. Safe parking must be provided.
Accommodation: Required for starts earlier than 5:00 AM or travel over 2 hours (at Client's cost).

1.4 Cancellations & Postponements

Booking Fees: All Booking Fees are strictly non-refundable.
Notice: All cancellations/changes must be made in writing to sam@sjbhairandmakeup.co.uk. Do not rely on texts or social media.
General Cancellation Schedule: (Calculated on the remaining balance):
- Less than 12 weeks before: 50% of the total price due.
- Less than 8 weeks before: 75% of the total price due.
- Less than 6 weeks before: 100% of the total price due.
Force Majeure: If government mandates (e.g., lockdown) prevent the event, we will reschedule within 12 months with no extra fee, provided 28 days' notice is given.

2. Wedding Service Specifics

Minimum Bookings: For SJB Founder Samantha, a minimum of 3 adults (including Bride) applies for peak dates/weekends.
Final Balance: Due no later than 6 weeks before the wedding date.
Late Payments: Incur a one-time 5% increase.
Trials (Practice Sessions): * Samantha’s trials take place Mon–Wed, Nov–March.
- Fees are payable on the day (Cash/Bank Transfer) and are non-refundable.
- If a wedding is cancelled before a trial occurs, the trial fee is excluded from cancellation charges.
Artist Cancellation: If we must cancel, we will attempt to find a replacement. If you decline the replacement or one cannot be found, a 100% refund of event-day costs will be issued (excluding trials already completed).

3. Special Occasion & Lesson Specifics

Final Balance: Must be paid via bank transfer no later than 24 hours before the appointment.
Cash: Only accepted if agreed in writing with the SJB office beforehand.
Surcharges: A 20% surcharge applies to all bookings/lessons taking place on a Sunday or Bank Holiday.
Lesson Location: Makeup lessons are studio-based unless an alternative location is agreed upon (travel charges will apply).
Occasion Lashes: False lashes and application incur an additional fee for special occasion clients.

4. Media and Liability

Liability: The SJB Team is fully insured. SJB Hair and Makeup is not liable for any third-party suppliers we recommend.
Limitation of Liability: Our total liability to the Client is limited to the total fees paid for the services rendered.
Model Release: We may use images for marketing and social media. Wedding photos are never shared before the big day. If you wish to opt-out, please state this in writing upon booking.