sjb HAIR & MAKEUP

TERMS & CONDITIONS

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SJB Hair and Makeup – TERMS AND CONDITIONS

Please take the time to read our terms and conditions.

Note: SJB Hair and Makeup work with a team of carefully selected freelance hair stylists. SJB Hair and Makeup will manage the booking process, initial deposit payment and any enquiries but stylists are not SJB Hair and Makeup employees. All stylists are freelance stylists and have their own insurance.

1. Delivery of Services (All):

SJB Hair and Makeup hereby agrees to perform hair and/or makeup services (as discussed) for client at your specified event in a professional manner. Where required SJB Hair and Makeup may utilize one or more of its assistants to complete the event in a timely and efficient manner. We are not responsible for the impact on the final product of any interference caused by guests or other vendors at the event.

If any of the SJB Hair and Makeup team is exposed to (i) unsafe conditions, or (ii) objectionable or illegal acts at the Event, we reserve the right to take reasonable action to remedy such a situation, including but not limited to leaving the Event. In such event, we shall not be obligated to refund any of the fees paid by Client because of such action.

1. Booking process & securing a date (All)

  • Booking enquiries can be made via this contact page, telephone or email.
  • SJB Hair and Makeup will supply a quote and confirm availability once your enquiry and all relevant information has been received.
  • Once you have confirmed you want to book with SJB Hair and Makeup you will be required to pay a £50 (Weddings) £25 (Special Occasions) booking fee.
  • The booking fee covers all administration, saves dates and secures the best available artist. Please note that the booking is not final until the deposit has been paid in full and SJB Hair and Makeup has confirmed receipt in writing.
  • The booking payment must be paid within 24 hours of availability being confirmed, after this time you will need to recheck availability.
  • The deposit is non refundable and non transferable and shall be applied toward the total fee for the services and will be set out in the payment schedule.
  • Once the booking fee is received SJB Hair and Makeup will then commit to being available to client on that date (subject to non-payment, reasonable emergencies and force majeure events).

1a. Wedding day minimum booking (Weddings)

  • To book SJB Founder Samantha Blake there is a minimum booking of 4 adults for a Friday/Saturday/Sunday wedding during peak season April-October. A surcharge may apply if there are less than 4 adult clients. The surcharge will be charged at the rate of an additional adult bridesmaid, until the minimum of 4 adult clients is reached.
  • An agreement to look after groups smaller than the minimum is at my discretion.

2. Bridal Trials (Weddings)

  • Bridal trials should be taken around 8-12 weeks before the wedding date.
  • We ask you refrain from having children at your trial and no more than one other accompanying adult.
  • Bridal trials take place Mon – Thursday (very limited Saturdays may be available on request)
  • Most hair and makeup trials will be completed within 3 hours
  • At the end of a successful trial you are required to pay SJB Hair and Makeup 50% of your total  bridal costs, payable in cash on the trial day. Note this is a non refundable/ non transferable deposit.
  • If a trial goes over 2 hours for hair OR makeup or 3 hours for hair and makeup, at our discretion we may charge an additional £30 per hour fee.
  • If you would like a second trial there is a fee of at £30 per hour.
  • Trials for bridesmaids and mothers are available upon request and payable on day of the trial directly to the artist. All payments for additional trials are non-refundable.
  • If you are undecided or not happy with the trial and the artist is unable to achieve the look you desire, the fee for the trial is payable direct to the artist on the day (non refundable).
  • Undecided brides must decide within 48 hours, they must then pay the remaining balance of the deposit immediately via bank transfer for the wedding date to be saved in our diary.
  • If you are having a trial without securing your date, please note that the trial date may be booked in the time before your trial.
  • In exceptional circumstances a SJB Hair and Makeup stylist may need to cancel a booking. This has never happened before but, if it does all attempts will be made to find an alternative stylist. If this is not possible or is unacceptable to the client, SJB Hair and Makeup will refund 100% of the deposit.

3. Changes to Bookings (All)

  • Once the booking details have been confirmed, notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the clients’ responsibility to do this as we cannot guarantee stylists availability all day.
  • Changes must be confirmed in writing via email or telephone conversation and are not accepted as written notice until you have received a reply from the SJB Hair and Makeup the booking team. Please do not rely on texts as we do not always receive them.
  • Changes made to the number of services, if there are less people than the minimum or agreed number at time of booking the full price will still be charged.
  • Adding on extra people/larger bookings/early ceremony times may require an extra makeup artist and extra charges will apply.

3a. Change of trial date (All)

  • If you need to change your trial date we will do our best to find an alternative date. Artists do not book trials on a Friday/Saturday/Sunday mornings during peak times as we are busy with weddings. If you require one of these days you will need to agree this with the bookings team.

3b. Changes to those having trials (All)

  • Any changes made by the bride to a trial must be made in writing 48 hours before the date of the trial. If changes result in the number attending being reduced, stylists have the right to change the time or date of the trial and any previous booking discounts or travel discounts may be void. Please inform the booking team of changes to confirm new costs.

3c. Change of wedding/event date (All)

  • If you need to move your wedding date, we will do our best to rebook the original artist for the new date or supply another available artist. If this is not possible then the usual cancellation fees apply and SJB Hair and Makeup shall be entitled to the deposit amount as liquidated damages for having to reschedule the event.
  • The deposit amount will need to be repaid upon booking the new date, subject to SJB Hair and Makeup availability.

3d. Change to number of clients (All)

  • A new price will be calculated based on our current price list to reflect any changes in the bridal party.
  • Please note that if the change results in the number of adults dropping below the minimum booking – the standard surcharge will apply.
  • Please note: Any discounts will only apply at the time of booking and will not be applied to any changes.

3e. Change of location (All)

  • We may need to add a travel charge if the location changes. If the location changes dramatically we may need to send a different stylist if another stylist cannot be found we reserve the right to cancel the booking.  If you have already had a trial and would like another one with the new stylist the full charge will apply. The deposit is non-refundable.

4. Payments (Weddings)

  • The final balance should be paid by bank transfer no later than 4 weeks before the event date.
  • Please use your surname as a reference, and inform the SJB Hair and Makeup that you have made payment, who will then confirm receipt.
  • Remaining payments of the balance due for the services shall be made as set out in the payment schedule. In the event that client fails to remit payment as specified, SJB Hair and Makeup shall have the right to immediately terminate this Agreement with no further obligation to refund money (including the aforementioned retainer), to attend the Event.

5a. Cancellations (Weddings)

  • Bookings for weddings are usually made well in advance of the actual wedding date, late cancellations are almost impossible to resell and for that reason the following conditions apply.
  • In the event you need to cancel your wedding the deposit to secure the date will not be refunded. If you have had a trial this will also not be refunded as the service has already been provided.
  • If you need to cancel the wedding less than 12 weeks before the wedding date, 50% of the wedding price must still be paid.
  • If you need to cancel the wedding 8 weeks before the wedding date 75% must still be paid.
  • If you need to cancel less than 6 weeks the full amount must still be paid.
  • The balance is required to be paid 4 weeks before the wedding date, any late payments may result in extra costs.
  • If you have a complaint following your booking please direct this to the SJB Hair and Makeup booking team.
  • Cancellation of the final booking by me or a member of the SJB Hair and Makeup Artistry Team will result in a refund of 100% of costs already paid by the client.

5b. Cancellations (Special Occasions/Other)

  • All deposits are non refundable
  • If you need to cancel the booking less than 12 weeks before the event date, 50% of the total price must still be paid.
  • If you need to cancel the booking 8 weeks before the event  date 75% must still be paid.
  • If you need to cancel less than 6 weeks the full amount must still be paid.

6. Travel and Parking (All)

  • Travel is charged at 40p per mile for a return journey. This is applicable for both trials and booking days. Prices are calculated from your local artist’s base. If the job is within the London Underground network the cost of the appropriate daily travel card will be charged. You will be notified of the travel costs by the bookings team on initial enquiry.
  • Travel should be paid directly to the artist by cash on the day.
  • Travel over 2 hour or earlier than 5am set off may incur additional charges.
  • Please ensure there is somewhere for the artist to park which is close by as she will be carrying equipment.
  • Any parking charges must be paid for by the client.
  • For destinations over an hours travel or an extremely early start accommodation may need to be provided, the cost for this must be covered by the client.
  • For international destinations, travel, transfers, extra luggage, accommodation and insurance must be paid for.

7. Sunday and Bank Holidays

  • A 20% surcharge may added to the sub-total fee (minus travel) for any bookings that take place on a Sunday or Bank Holiday

8. Time (All)

  • Please ensure prior to your appointment you have freshly washed dry hair and a makeup free and moisturized face. That you have brushed your teeth, had sufficient food and drink and have made all relevant phone calls. Please notify me in advance if you wear contact lenses.
  • All the above take time that is allocated to the service resulting in me having to rush your service or making me late for another client.
  • For all services, if you are running late this will result in your service being  rushed, cut short or may even result in your treatment not being carried out and still charged.
  • Most hair and makeup (non wedding) will be completed within 2 hours, Hair OR makeup 60 mins.
  • If your booking goes over 2 hours for hair and makeup or 1 hour for hair or makeup because you have requested more time at our discretion we may charge an additional £30 per hour fee.

9. Lashes

  • Lashes are included in the brides makeup or hair and makeup cost.
  • There is a additional fee for lashes and lash application for all other bridal party members having makeup or hair and makeup.
  • Lashes are applied with latex glue for easy removal do please notify me asap if anyone suffers with latex allergies.

10. Allergies

  • Please ensure you notify the stylist of any known allergies or illnesses that make cause a reaction to any hair or cosmetic product being applied.
  • Should you fail to mention this prior to treatment the artist will  not be held responsible for any reactions.
  • The stylist has the right to refuse service to anyone suffering from anything that will compromise the health and safety of her products or herself such as cold sores, conjunctivitis etc.
  • If the makeup artist has already arrived at the appointment before this is discovered then the full price of treatment will still need to be paid.

11. Illness

  • if you or any member of your household has been unwell with any contagious such as flu or sickness and diarrhea please inform me prior to the appointment.
  • We have the right to refuse treatment and should the appointment not be able to be rebooked the full treatment price will need to be paid.

12. Prices

  • Prices are subject to change.
  • If you have been given a quote and your deposit has been paid to secure the booking, then should prices change your booking will not be affected.
  • If you have been given a quote and have NOT paid the deposit to secure the booking, should prices change your quote will be honoured for 2 days, after that the original quote will be void and you will be charged at the new prices.
  • Please note my prices are reasonable for the experience, quality of work, service, range of products in my kit.
  • Prices also include time for travel, unsociable hours, correspondence and paperwork.
  • I will aim to accommodate most budgets within reason if this is made clear on your first enquiry. If I am able to offer any discounts this will be at my discretion, please do not try to barter on price.

13. Liability

  • SJB Hair and Makeup is not liable for any suppliers that we recommend. The SJB Hair and Makeup Artistry Team are all fully insured with professional beauty & public liability insurance.

14. Model Release

  • If time allows we may ask to take photographs these may be used on social media and our website.
  • No wedding trial or wedding pictures will appear on social media prior to the wedding.
  • I am happy for your photographer to take pictures of me at work, I do ask that you credit such photos.
  • Once you have received your professional photos back, if you are happy for me to use on my website, social media and blog then please email a descent resolution copy to sam@sjbhairandmakeup.co.uk.
  • If professional or own photos are not to be used please ensure this is made clear and a note is made.
  • Client hereby agrees that SJB Hair and Makeup may reproduce, publish, exhibit, and otherwise use images from the Event for instructional or marketing purposes.

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SJB HAIR STYLISTS & MAKE UP ARTISTS offer Bridal hair & Make Up in Kent & the following areas: Dulwich, Dulwich Village, East Dulwich, Bermondsey, London Bridge, Eltham, Welling, Bexleyheath, Greenwich, Blackheath, Lewisham, Charlton, Bromley, Sevenoaks, Chislehurst, Orpington, Petts Wood, Beckenham, Crystal Palace, Herne Hill, Croydon, West Wickham, Peckham, Mottingham, Canada Water, Canary Wharf, Catford and we are recommended at many venues for the list of venues see here >>

SJB HAIR & MAKEUP IS BASED IN KENT COVERING WEDDINGS AND EVENTS IN LONDON, KENT, SURREY & ESSEX
Address: Nuxley Road, Belvedere, DA17 5JF
M: 07967 642 361E: sam@sjbhairandmakeup.co.uk ~ Opening Hours: Flexible.

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